![]() A redesigned antimicrobial door gasket with drain holes to help the gasket dry more quickly to keep mold and mildew away.LG has designed a clever magnet that props the door open ever so slightly to allow fresh air to circulate in the wash tub without getting in the way. An exclusive magnetic door ventilation feature to ensure the wash tub stays fresh in-between loads.LG has also developed a variety of features on its front-load washers to help consumers better care for their washers and clothes, including: Additional maintenance suggestions and consumer tips, including information on LG's "tub clean" cycle, can be found in the user's manual.A washer cleaning solution developed for front-loaders may also be used periodically. ![]() LG recommends using the correct amount of High-Efficiency (HE) detergent for front-load washers.This is not a new issue as claims have been made against all major manufacturers over the years.įor all front-load laundry purchasers, LG emphasizes proper use and routine maintenance. Laundry odors can occur for a variety of reasons, and the number of mold reports represents a very small percentage of units installed in consumers' homes. In light of periodic news reports raising questions about "mold" in front-load washing machines, LG Electronics USA reiterates the importance of proper use and maintenance. If a consumer believes that their product is not working as expected, we urge them to call our consumer services group to discuss whether service is necessary.".Some models have an automated reminder mode or consumers may prefer to manually select the cycle. Additionally, consumers can refresh or clean the inside of the washer by running the Clean Washer cycle.To help prevent odors, mildew or mold, consumers should leave the door open for a few hours after use to allow the washer to dry. ![]() Please see several tips for consumers experiencing mold or mildew: "Although I'm unable to comment about the specific lawsuit, we dispute that our front load washers contain any defect regarding mold or mildew. When asked whether the problem rests with just one brand, an appliance serviceman said: "No, it's all front loaders." Oh my gosh yes!" said one plumber, when Allen asked whether he'd heard of the problem. However, the plumbers and appliance service companies, which have inspected the moldy machines, told the I-Team they could not disagree more. Some of them also told Allen this was not a very common problem. "So this is something I'm responsible for?" says I-Team Senior Investigative Reporter Ginger Allen.Īllen called several of the customer service lines and was repeatedly told this was something she was responsible for, and a problem she could prevent, if she followed the manuals. And rather than recall the machines and let consumers know, they continued to sell the machines," Wallace said.Īttorneys for the plaintiffs are also arguing that when customers complain, manufacturers often place the blame on them for not cleaning their machines. "The company knew there was a problem as early as April 2007.
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